Shipping policy

 

🛍️ Shopping Policy

Thank you for shopping with us! We’re committed to making your shopping experience smooth and enjoyable. Please take a moment to review our store policies before placing your order.

📦 Order Processing

  • All orders are processed within 1–6 business days (excluding weekends and holidays) after receiving your payment confirmation.

  • You will receive a confirmation email once your order has been shipped, along with a tracking number.

🚚 Shipping

  • We only ship to Australia and the UK at the moment.

  • Standard shipping usually takes 3 - 30 business days, depending on your location.

  • Delivery times may vary due to customs delays or unforeseen circumstances. We appreciate your patience.

📩 Contact Us

Need help with your order?
Feel free to reach out at goonyee.info@gmail.com, and we’ll get back to you within 72 hours.

⚠️ Additional Notes

  • We are not responsible for any delays, additional costs, or issues caused by customs procedures or incorrect shipping addresses provided by the customer. This includes, but is not limited to:
    • Customs clearance delays
    • Import duties, taxes, or brokerage fees
    • The package returns due to undeliverable addresses
    • Storage fees or re-delivery charges
  • Please ensure all shipping details are accurate and complete before placing your order. This includes full name, street address, apartment number (if applicable), postal code, and phone number.
  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for:
    • The cost of reshipping the item
    • Any return or handling fees charged by the courier
  • We strongly advise customers to check with their local customs authority to understand import regulations and potential charges before placing an order, especially for international shipments.

Thank you for your understanding.