Contact

FAQ

Do you ship worldwide?

No, currently we only ship to UK and AU.

How long does the shipping take?

  • All orders are processed within 1–6 business days (excluding weekends and holidays) after receiving your payment confirmation.
  • Standard shipping usually takes 3 - 30 business days, depending on your location.
  • To see our full shipping policy, please click here.

What if I want to return a product?

  1. We are happy to refund any items within 14 days of receipt. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund.
  2. Final sale items can't be returned. All items on sale are final sale.
  3. Gift cards are also not eligible for refunds.
  4. We do not offer exchanges.
  5. Items purchased from concessions or from third-party retailers must be returned to the store where they were purchased. We can only process returns on orders purchased directly from Goonyee.com
  6. All returns must be:
    - Unworn
    - Unwashed
    - With all original tags attached, Tags must not be damaged or removed
    - In original packaging
    - No stains/hairs/odours
  7. To see our full returns policy, please click here.

What if my order arrives damaged or defective?

We're sorry to hear that! Please contact us within 3 days of delivery with photos of the damage.

How do I get notified about sales and new arrivals?

Subscribe to our newsletter at the bottom of our homepage. You'll be the first to know about exclusive offers, new collections, and outdoor style tips.

Do you offer a first-time customer discount?

Yes! Sign up for our newsletter and receive 10% off your first order.

How do I exchange an item for a different size?

We don't offer exchanges.
We recommend returning your original item and placing a new order for your preferred size. This ensures you receive the right fit as quickly as possible.

How long does it take to receive my refund?

Once we receive your return, refunds are processed within 3-5 business days. Please allow an additional 5-7 days for the credit to appear in your account.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Diners Club, Maestro, Union Pay, and Shop Pay.

Can I use multiple discount codes?

Only one discount code can be applied per order. The system will automatically apply the code offering the greatest discount.

SIZING & FIT

Q: How do I find my size?
A: Please refer to our detailed Size Guide on each product page. We recommend measuring yourself and comparing to our chart. If you're between sizes, we suggest sizing up for a relaxed fit or your regular size for a fitted look.

Q: Do your items run true to size?
A: Yes, our garments are designed to fit true to size. However, some styles are intentionally oversized or fitted—check the product description for specific fit notes.

Q: What if I'm between two sizes?
A: For activewear and technical pieces with stretch fabric, choose your regular size. For outerwear and layering pieces, we recommend sizing up for comfort and mobility.

How is my personal information used?

We only use your information to process orders and improve your shopping experience. We never sell your data to third parties. Read our Privacy Policy for full details.